Effective Date: September 30, 2026
Welcome to www.ambiancesshop.com, the official home decor e-commerce platform operated by Création d’Ambiances S.à r.l.. This shipping policy outlines the full framework for order processing, shipping methods, delivery commitments, and post-delivery support for all our product lines, including our Simple Ceramic Vases that add calm charm to any shelf or table, lightweight well-made Home Decor Ornaments easy to match with all your existing decor, fresh New Arrivals for home, and popular Best Sellers you’ll love. All terms below apply to every order you place on our website, and you confirm acceptance of these rules once you complete your checkout process.
1. Order Processing Timeline
All orders are handled directly from our operational warehouse at 18 Rue de la Boucherie, L-1247 Luxembourg, Luxembourg. After your payment is fully verified and confirmed, our team will carry out a full quality check for your selected home decor items, pack them with shock-absorbent protective materials to prevent damage in transit, and dispatch your parcel within 1 to 3 standard business days. Orders submitted on Luxembourg public holidays, weekends, or during major seasonal promotion events (such as new collection launches for our New Arrivals or flash sales for Best Sellers) will enter our processing queue on the next available business day, and processing may be extended by an extra 2 business days during peak shopping periods. You will receive an automated order confirmation email sent to your registered address immediately after purchase, and a separate shipment dispatch notification as soon as your parcel leaves our warehouse.
2. Covered Shipping Destinations
We currently offer standard and express shipping services to all residential and commercial addresses within the Grand Duchy of Luxembourg, as well as nearly all member states across the European Union. We also support limited international shipping to select non-EU regions. All available shipping options and corresponding delivery areas will be clearly displayed for selection during the checkout process. If your intended delivery region does not appear on the available list, you may send an inquiry to our team at [email protected] in advance, and we will review and confirm if a custom cross-border shipping arrangement can be made for your home decor order.
3. Shipping Methods and Estimated Delivery Windows
We partner exclusively with fully vetted, high-reliability carriers that specialize in transporting fragile home goods to make sure your delicate Simple Ceramic Vases and Home Decor Ornaments reach you in perfect condition. All estimated delivery timelines below are calculated starting from the day your order departs our warehouse, rather than the date you submit your purchase:
- Luxembourg Domestic Standard: 1 to 3 business days
- Luxembourg Domestic Express: Next business day delivery for all orders confirmed and processed before 12:00 noon on working days
- European Union Standard: 3 to 7 business days
- European Union Express: 2 to 4 business days
- Non-EU International Standard: 7 to 21 business days, subject to local customs clearance progress in your destination country
These timelines are non-binding estimated references, and we cannot guarantee exact delivery dates in circumstances affected by uncontrollable factors such as extreme weather events, temporary carrier operational interruptions, or extended customs inspection procedures.
4. Shipping Fees and Free Shipping Rules
All shipping costs are automatically calculated and displayed on your checkout page based on the total weight of your ordered items, the shipping method you select, and your final delivery destination, with no hidden fees added after payment. We have set up customer-friendly free shipping thresholds to provide better value for our shoppers:
- All domestic Luxembourg orders with a total value over €75 qualify for complimentary standard shipping
- All EU-wide orders with a total value over €150 qualify for complimentary standard shipping
Express shipping upgrades and non-EU international orders are charged at their respective published rates. During special promotional events, we may also launch limited-time free shipping activities for selected New Arrivals or Best Sellers, which will be announced prominently on our website homepage or shared via our official subscriber newsletter.
5. Order Tracking
Once your parcel is officially dispatched and handed over to our contracted carrier, we will immediately send a unique tracking number and a direct link to the carrier’s live tracking page to your registered email. You can use this tracking number to view real-time updates of your parcel’s transit status at every stage of the delivery process. If no new updates appear on your tracking page for more than 3 consecutive business days after you receive the dispatch notification, you can reach out to our support team, and we will initiate a direct status inquiry with the carrier on your behalf.
6. Management for Special Situations
If your tracking status shows that the parcel has been marked as delivered but you have not received it, please first check with nearby neighbors, your building front desk, or the local post pickup point in your area. If you still cannot locate the parcel after these checks, please contact us within 7 days of the recorded delivery date, and we will launch a full lost parcel investigation with the carrier. If your parcel is officially confirmed lost in transit, we will arrange a full replacement shipment for your ordered home decor items in line with our official policies.
If a parcel is returned to our warehouse because you provided an incomplete or incorrect delivery address, missed all scheduled delivery attempts, refused to accept the parcel, or failed to pick it up from the local pickup point within the carrier’s required holding period, the original shipping fee will not be refunded, and any subsequent reshipment will require you to cover a new separate shipping charge. We strongly recommend double-checking your full delivery address and contact phone number before you complete payment to avoid these unnecessary delays and extra costs.
If you find obvious damage to the outer packaging of your parcel upon delivery, please take clear photos of the packaging first before opening it. If any of the home decor items inside, such as our Simple Ceramic Vases, are found broken or damaged during transit, please submit a damage report to our support team with corresponding photos within 48 hours of delivery. We will verify the situation as soon as possible and arrange a suitable replacement solution in line with our post-sales rules.
7. Customs and Additional Charges
For all parcels shipped to destinations outside the European Union, local customs authorities may impose import duties, value-added tax, or additional customs clearance fees after the parcel arrives in your country. These charges are independently set by your local regulatory bodies, and they are not included in the order value or shipping fee you pay on our website. All such additional customs-related expenses are the sole responsibility of the order recipient. We are unable to predict or control these fee amounts, so we advise you to contact your local customs office for relevant details before placing a non-EU order.
8. Pre-Dispatch Adjustment Requests
If you need to modify your shipping address or cancel your order after placing it, please contact our support team as soon as possible at [email protected]. We can process address updates and cancellation requests for any order that has not yet been dispatched from our warehouse. Once the parcel has been officially handed over to the carrier, we will no longer be able to modify delivery details or stop the shipment process.
Contact Information
For all inquiries related to this shipping policy, order tracking, or delivery issues, you can reach out to our support team via the following channels:
Création d’Ambiances S.à r.l.
Postal Address: 18 Rue de la Boucherie, L-1247 Luxembourg, Luxembourg
Contact Email: [email protected]
Contact Phone: +352 2627 0263