Effective Date: September 30, 2026
These Terms of Service (referred to as “Terms”) are a legally binding agreement between you (referred to as “User”, “you”, or “your”) and Création d’Ambiances S.à r.l. (referred to as “we”, “us”, “our”, or “the Company”), the registered operator of the e-commerce platform located at 18 Rue de la Boucherie, L-1247 Luxembourg, Luxembourg. These Terms govern your access to and use of our official website www.ambiancesshop.com, all related subdomains, mobile-optimized versions of the platform, and all services, features, content, and shopping functionalities made available through the website. By accessing, browsing, or completing any purchase action on our platform, you confirm that you have read, understood, and agreed to be bound by every clause outlined in these Terms, in addition to all supplementary policies referenced within this document.
If you do not agree to all of the provisions laid out in these Terms, you are not authorized to access our website, create a user account, or complete any purchase of our products, and you must cease all use of our platform immediately.
1. Company and Platform Overview
www.ambiancesshop.com is a specialized home decor e-commerce platform operated and fully managed by Création d’Ambiances S.à r.l., a limited liability company registered under the commercial laws of the Grand Duchy of Luxembourg. Our core product catalog is curated to deliver high-quality, aesthetically aligned home decor pieces, including our Simple Ceramic Vases that add calm charm to any shelf or table, Home Decor Ornaments that are lightweight well-made pieces, easy to match with all your existing decor, a regularly updated New Arrivals line that brings fresh decor for home, as well as our Best Sellers collection that features popular decor you’ll love.
All inquiries related to these Terms, your order, or any other platform-related matter can be directed to our official support team via email at [email protected], by phone at +352 2627 0263, or via postal mail sent to our registered address at 18 Rue de la Boucherie, L-1247 Luxembourg, Luxembourg.
2. Eligibility for Use
By accessing our platform and creating a user account, you represent and warrant that:
- You are at least 18 years of age, or have reached the legal age of majority in your country of residence to enter into a binding legal contract. If you are under the age of 18 but over the age of 14, you may only use our platform under the direct supervision and with the explicit consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
- You hold the full legal authority and capacity to comply with these Terms, and do not have any legal restrictions that would prevent you from entering into a valid purchase agreement for home decor products.
- You are not a person barred from using e-commerce platforms under the laws of the Grand Duchy of Luxembourg, the laws of the European Union, or any other jurisdiction applicable to your current residence.
- You will only use our platform for lawful, personal, non-commercial purposes, and will not resell, redistribute, or use any of our products or platform content for commercial resale activities without obtaining our prior written commercial cooperation authorization.
If we determine that you do not meet these eligibility requirements, we reserve the full right to immediately suspend or permanently terminate your user account, and refuse all current or future access to our website and shopping services.
3. User Account Creation and Security
To access certain advanced features of our platform, including saving your favorite New Arrivals and Best Sellers to a wishlist, tracking your order history, saving your preferred delivery addresses, and enjoying exclusive member discounts, you will be required to create a personal user account. When creating your account:
- You must provide accurate, complete, and up-to-date contact information, including a valid email address, full legal name, and active phone number. You are fully responsible for updating this information promptly if any of your contact details change, to ensure we can deliver order updates and important service notifications to you without interruption.
- You are solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, actions, and purchases that occur under your user account. If you discover any unauthorized access to your account, you must notify our support team immediately. We will not be liable for any loss or damage arising from your failure to protect your account information.
- You may not create or operate multiple user accounts to evade promotional restrictions, manipulate discount benefits, or abuse platform rules. We reserve the right to merge or suspend duplicate accounts that we identify as created for improper purposes.
We are not responsible for any account loss that occurs due to your own negligence in securing your login details, and we hold no liability for unauthorized transactions completed under your account before you notify us of a security breach.
4. Product Information and Pricing
We make every reasonable effort to ensure that all product information displayed on www.ambiancesshop.com is accurate and complete. This includes detailed descriptions of our Simple Ceramic Vases, Home Decor Ornaments, New Arrivals, and Best Sellers, product dimension specifications, material information, and high-resolution product imagery. However, minor variations in color, texture, or finish of physical home decor items may appear due to different screen display settings, natural characteristics of handcrafted ceramic and decor pieces, or minor manufacturing tolerances, and these minor variations do not qualify as product defects.
All prices displayed on our website are denominated in Euros, and include applicable Luxembourg value-added tax for orders shipped within the European Union, unless explicitly stated otherwise at checkout. We reserve the right to adjust product pricing, modify or discontinue promotional offers, and update product listings at any time without prior notice. The final price applied to your order will be confirmed at the moment you complete your checkout process, and will not change after your order is successfully paid for.
We take strict measures to avoid pricing errors on our platform. However, in rare cases, if a product is listed at an incorrect price that is significantly lower than its actual market value due to system glitches, human input errors, or other technical faults, we retain the right to cancel any orders placed for products under this incorrect pricing, even if the order has already been confirmed. In such situations, we will notify you immediately and process a full refund of the payment you made for the incorrectly priced item.
5. Order Acceptance and Payment Terms
When you submit an order on our platform and complete the payment process, this action constitutes a binding purchase offer made to us. We reserve the full right to accept or decline this order for any legitimate reason, including but not limited to stock shortages, product availability issues, identified payment fraud risks, or situations where the shipping address we have on file is associated with previous abusive order behavior.
After we confirm the acceptance of your order by sending you the official order confirmation email, a formal sales contract is established between you and Création d’Ambiances S.à r.l.. You agree to pay the full total amount of your order, including product subtotals, applicable shipping fees, customs duties (for non-EU destinations), and any other applicable service charges that are clearly disclosed to you before you complete checkout.
We support a wide range of secure payment methods, including major credit cards, regulated EU digital payment services, and other verified third-party payment platforms. You confirm that you hold the legal right to use the selected payment method to complete your order. All payment processing transactions are handled through fully PCI DSS compliant secure payment gateways, and we do not store full sensitive bank card data on our own platform servers. If a payment transaction fails to process successfully, you may retry the payment process, or contact our support team for assistance to resolve payment issues.
6. Intellectual Property Rights
All content made available on www.ambiancesshop.com, including but not limited to website page design, original text descriptions of all products (including descriptions for our Simple Ceramic Vases, Home Decor Ornaments, New Arrivals, and Best Sellers), product photography, brand logos, graphic designs, video content, platform software code, and the arrangement and layout of website elements, is the exclusive intellectual property of Création d’Ambiances S.à r.l., or is used by us with explicit authorization from the relevant rights holders.
You may not reproduce, distribute, modify, publicly display, republish, upload, post, transmit, or scrape any of this platform content for any commercial or non-commercial purpose without obtaining our prior explicit written permission. No right, title, or interest in any of our intellectual property is transferred to you as a result of your use of our platform. You may not use our brand name, trademarks, or product descriptions for any third-party website, advertisement, or commercial activity without our formal written authorization. Any unauthorized use of our intellectual property constitutes a violation of these Terms, and we reserve the right to pursue all available legal remedies for such violations.
7. User Conduct and Prohibited Activities
You agree to use our platform only for lawful purposes, and will not engage in any activities that may harm the operation of our website, the rights of other users, or the legitimate interests of our Company. Prohibited activities include, but are not limited to:
- Using automated programs, web scrapers, robots, or other crawling tools to access, extract, or collect data from our website without our explicit written permission.
- Uploading, posting, or transmitting any malicious software, viruses, or harmful code that may disrupt, damage, or interfere with the normal function of our website servers, platform systems, or the devices of other users.
- Impersonating any individual, business, or entity, or falsify your identity information to hide your true identity when interacting with our platform or customer support team.
- Engaging in fraudulent purchasing behavior, submitting false order information, conducting chargeback fraud for valid delivered orders, or colluding with others to manipulate platform promotional benefits and discount rules.
- Reproducing, copying, reselling, or exploiting any part of our platform or our product catalog for direct commercial profit without our prior written commercial authorization.
- Posting or transmitting any defamatory, offensive, hateful, or illegal content in public review sections, user comment areas, or in communications sent to our support team, that violates the legal rights of our Company or other third parties.
If we determine that you have engaged in any of these prohibited activities, we reserve the right to immediately restrict your platform access, suspend or permanently terminate your user account, cancel all pending unshipped orders, and take appropriate legal action to recover any losses we incur as a result of your improper behavior.
8. Third-Party Links and Services
Our website may contain hyperlinks that direct you to third-party websites, including links to payment service providers, logistics carrier tracking pages, social media platforms, or partner brand pages. These third-party websites are not operated or controlled by Création d’Ambiances S.à r.l., and we do not take any responsibility for the content, privacy policies, or terms of service of these external platforms. We provide these links only for your convenience, and the inclusion of any link on our website does not imply our endorsement or approval of that third-party platform.
Any interactions you conduct with third-party service providers you access via links on our website are entirely between you and that third party. We will not be liable for any loss, damage, or dispute that arises from your use of external third-party services, and you are strongly advised to review the terms and policies of all external platforms before you share any personal information or complete any transaction on those sites.
9. Disclaimer of Warranties
Our platform and all products and services provided via www.ambiancesshop.com are made available to you on an “as is” and “as available” basis, to the fullest extent permitted under applicable Luxembourg and European Union laws. We do not make any explicit or implied warranties, representations, or guarantees of any kind regarding the operation of our website, including that the platform will be completely uninterrupted, error-free, free from viruses or other harmful components, or that all defects in the platform system will be 100% corrected.
While we guarantee that all our home decor products meet our internal quality standards, we do not make any implied warranties of merchantability, fitness for a specific custom purpose, or non-infringement of third-party rights beyond those mandatory warranties that are legally required under EU consumer protection laws. This disclaimer does not affect your mandatory statutory consumer rights that cannot be waived or restricted under applicable local laws.
10. Limitation of Liability
Under no circumstances shall Création d’Ambiances S.à r.l., our directors, employees, partners, or agents be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our platform or our products, including but not limited to lost profits, lost business revenue, data loss, or the cost of substituting alternative products, even if we have been advised in advance of the possibility of such damages.
Our total aggregate liability for any claim arising out of or related to your use of our platform or the products you purchased from us shall in no event exceed the total amount you actually paid to us for the specific order that forms the basis of your claim. This limitation of liability applies to the fullest extent permitted by applicable law, and does not apply to cases involving intentional misconduct, gross negligence, personal injury, or any other liability that cannot be legally limited under Luxembourg law.
11. Modifications to Terms of Service
We reserve the full right to update, modify, revise, or replace any part of these Terms of Service at any time, at our sole discretion. When we make material changes to these Terms, we will post the updated revised version on our www.ambiancesshop.com website homepage, clearly mark the new effective date, and send a notification email to the registered email address of all active user accounts. Your continued access to our platform, browsing of our product catalog including our New Arrivals and Best Sellers, or completion of new orders after the effective date of the revised Terms will be considered as your full acceptance of the updated provisions. If you do not agree to the revised Terms, you must cease all use of our website and terminate your user account.
12. Governing Law and Dispute Resolution
These Terms of Service shall be governed by, and construed in accordance with, the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law rules. Any dispute, claim, or controversy arising out of or related to these Terms, your use of our platform, or any product purchased from our website shall first be resolved through good-faith amicable negotiation between you and our support team. If the dispute cannot be resolved through negotiation within 30 days from the date you submit the formal dispute notification to us, all such disputes shall be submitted to the exclusive jurisdiction of the competent courts located in Luxembourg City, Grand Duchy of Luxembourg.
For consumer users located within the European Union, you may also choose to submit a complaint to the official EU Online Dispute Resolution platform hosted by the European Commission, to pursue alternative out-of-court dispute resolution, in accordance with applicable EU consumer protection regulations.
13. Termination of Agreement
These Terms of Service shall remain in full force and effect for the entire duration of your use of our platform, until either your user account or our service agreement is terminated. You may terminate your account at any time by contacting our support team and requesting permanent deletion of your user profile. We may immediately terminate or suspend your access to our platform, without prior notice, if we determine that you have violated any clause within these Terms, or if your activities pose legal risks to our company, other users, or third parties.
After the termination of your user account, all provisions of these Terms that by their nature should survive termination shall remain in full force and effect, including but not limited to intellectual property rights clauses, liability limitation provisions, governing law and dispute resolution terms, and clauses related to the settlement of outstanding payments or unresolved order disputes.
14. Contact Information
If you have any questions, concerns, or inquiries about any part of these Terms of Service, please reach out to our official support team through the following contact details:
Création d’Ambiances S.à r.l.
Postal Address: 18 Rue de la Boucherie, L-1247 Luxembourg, Luxembourg
Contact Email: [email protected]
Contact Phone: +352 2627 0263